PQR

Request: A request or application made by an individual or legal entity related to FYCO's products or services. This may be aimed at obtaining information and resolving doubts or queries.

Complaint: An expression of dissatisfaction made by a natural or legal person regarding products or services, the attention provided by a collaborator, or dissatisfaction with a process.

Complaint: Expression of dissatisfaction made by a natural or legal person regarding the non-compliance or irregularity of any of the characteristics of the services or products offered.